PAYMENT
All orders must be paid in full at the time the order is processed. IEST does not invoice or accept purchase orders as payment. IEST reserves the right to charge a 5% administrative fee on additional transactions arising from customer order errors and a $40 fee for non-sufficient fund checks or credit card charge claims in error.

CANCELLATION POLICY
Transfers: Registrations are transferable to another person for the same event. A $35 transfer fee applies. Transfer of a member registration to a nonmember registration will be charged the difference in fees.

Cancellations: Cancellation requests received 60 days or more prior to the start of the event will receive a full refund LESS a $75 administration fee. Cancellation requests received 30-59 days prior to the start of the event will receive a 50% refund. No refunds will be issued for cancellation requests received less than 30 days prior to the start of the event. For virtual training courses, no refunds will be issued for any reason after course instructions and materials have been sent to attendees.

IEST reserves the right to cancel course(s), in which case registrants will receive a refund of the fee. IEST is not responsible for any refund or remuneration for hotel, transportation, additional registration fees, tours, or other expenses related to attendance beyond the registration fee refund.

VIRTUAL TRAINING NOTE:
IEST training courses are designed for the in person audience and have components that are not easily shared with the virtual audience. Online attendees will have the opportunity to participate, but the virtual experience will not be as interactive as the in person experience. Online attendees will be listening virtually to the live, in-person training. No refunds will be given for connection or quality issues.

ADDITIONAL POLICY INFORMATION
Policies and Terms of Use

* If space permits, on-site registrations will be taken at the conference at the last chance registration pricing. 

Download print registration form.