Frequently Asked Questions
What is the refund policy? 
IEST does not accept any returns. All sales are final. See our Policies and Terms of Use for additional information on policies.
What document formats are available? 
Most IEST recommended practices and standards are available in print and electronic PDF format. There are a few documents and handbooks available only in CD version. Be sure to check the item description to learn which formats are available.
Purchase of an electronic document is a single-user license to store the file on your personal computer. Under no circumstances may the electronic file be copied, scanned, transferred, or placed on a network of any sort without the authorization of the copyright owner. See the General Terms and License Agreement for full details of copyright statements and electronic document license agreements for IEST Recommended Practices and ISO Standards.
What payment options do I have?
You can purchase publications through the IEST online Bookstore using a credit card. Alternately, you can download a print form to send your order by fax with credit card payment or by mail with check payment. All orders must be prepaid.
Is there a print catalog of items for sale?
Yes, a print catalog is available. Please note: Every effort is made to update the catalog on a frequent basis in order to include the latest available documents and pricing. However, items available and current prices may change, and you are encouraged to review the current listing on the IEST website.
Download catalog.
My order won’t go through because my credit card keeps getting rejected or declined. Why?
Transactions are generally declined for your security. Be sure the billing address and phone number exactly match your credit card statement and the account number, card type, expiration date and CCV number are entered online exactly as they appear on your card. It is also possible that the purchase exceeds the maximum credit limit for the card. If you still need assistance with a declined or rejected credit card transaction, please contact your bank or credit card company directly. IEST does not receive a reason for the decline.
How can I qualify for a member discount or learn more about membership?
IEST members can receive up to 40% on publications. There are some items that IEST is unable to give membership discounts on, such as ISO 14644 Draft versions, ISO 14698 standards, and some conference proceedings. More on becoming a member or join IEST now.
I’m a member of IEST. Can I purchase my membership discounted publication for someone else?
No. IEST Memberships are on an individual basis. Membership discount is a benefit of membership and can only be used by the individual member. Membership benefits cannot be transferred or used by other individuals, even within the member’s organization. Publications purchased by members at a discounted rate cannot be resold.
How can I download an electronic document I purchased?
All electronic documents are in PDF format and sent via email to the email address entered in the order. All PDF’s are watermarked with the user’s name and password protected and cannot be changed once the document is processed.*
The PDF file is emailed same day on orders received by 12 Noon Central Time Monday - Friday. Orders received after 12 Noon Central Time Monday - Friday, or orders received on weekends or holidays, will be processed the following business day. IEST reserves the right to change the processing times and will post a notice of any changes on the IEST website.
* The History and Rationale of MIL-STD810 excluded. This document is available only as an electronic download. A download link is provided in your order confirmation email. Click on the link and follow the prompts.
Can I save my electronic document to a network?
An electronic document is a single-user, non-revisable Adobe Acrobat® PDF file. When purchasing an electronic document you are purchasing a single-user license and the file can be saved on your personal computer
Under no circumstances may the electronic file be copied,
transferred, or placed on a network of any sort without the authorization of the
copyright owner. See the General Terms and License Agreement
for full details of copyright statements and electronic document
license agreements for IEST Recommended Practices and ISO Standards.
Network Site Licenses are available. IEST customized network site licenses allow your company to provide ongoing,
central access to the most current versions of the IEST electronic documents,
such as IEST Recommended Practices and ISO national Standards. More information or request a quote.
Can I print a copy of my electronic document?
You may print out and retain one-only printed copy of
the PDF file. This single-user license and permission to print one copy is valid
for each purchased and paid copy. This printed copy is fully protected by US
copyright law and international conventions, and may not be photocopied or
reproduced in any form. Under no circumstances may it be resold.
See the General Terms and License Agreement
for full details of copyright statements and electronic document
license agreements for IEST Recommended Practices and ISO Standards.
I can't find my electronic document file. Can I get a replacement?
IEST will replace lost electronic documents that were purchased through the IEST Bookstore. The replacement of any electronic purchase is limited to one time only. Any document that has been superseded and is no longer available cannot be replaced. You must provide the correct purchasing information regarding the original document sale. Replacement documents will be watermarked and password protected to the same user as the original document.
What is Acrobat Reader?
Acrobat Reader is the Adobe program needed to view a PDF file. PDF is the preferred file format for our electronic document because it preserves the look and style of the document. PDF also reduces the file size thereby shortening the download time.Adobe 7.0 or higher is required to open our electronic documents. If needed, the current Adobe Reader can be downloaded free from www.adobe.com.
How will my print document be shipped to me?
All print documents will be shipped UPS Ground. UPS Ground shipping charges listed below.
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Rates are for Business Address. No PO Boxes Accepted. Add additional $6.50 for residential address. IEST does not pay customs and duties.
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48 US
Contiguous
States
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Order Total
$0-500
$500+
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Ground
□ $9.00
□ $14.00
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Alaska
Hawaii
US Territories
|
Order Total
$0-500
$500+
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Standard
□ $40.00
□ $50.00
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Canada
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Order Total
$0-500
$500+
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Standard
□ $20.00
□ $30.00
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International
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Order Total
$0-500
$500+
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Worldwide Expedited
□ $85.00
□ $95.00
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Can I make copies of my print document?
All IEST Recommended Practices and Standards are protected by copyright. Therefore, and unless otherwise specified, no part of a document may be reproduced or utilized in any form or by any means without permission in writing from the publisher. See the General Terms and License Agreement
for full details of copyright statements and electronic document
license agreements for IEST Recommended Practices and ISO Standards.
Why charge for recommended practices and standards?
We charge to cover our expenses related to the development and maintenance of the recommended practices and standards.
Does IEST offer quantity discounts on bulk purchases?
Yes. Quantity discounts apply only to bulk purchases of the same item. Certain exceptions apply. To receive a quantity discount contact Customer Service at customerservice@iest.org or phone IEST at 847-981-0100. Quantity discounts available are:
15–49 copies - 10% off
50–74 copies - 15% off
75–99 copies - 20% off
100+ copies - 25% off
How can I become involved in developing recommended practices and standards?
Join a working group and help establish industry guidelines. Working Group voting members determine, through cooperative effort, what issues will be addressed in each document, and what procedures will be included. More information.
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A cookie is a bit of information that is saved on your computer; it will help our website identify you when you visit the site.
What if I can’t find the answer to my question here?
If you still have questions please contact us by phone at 847-981-0100 or by email at customerservice@iest.org.